Frequently Asked Questions
Find answers about our clinical active treatments, shipping policies, trade registrations, and treatment protocols.
Do you offer trade pricing?
+
Yes. Create an account and select Business during registration to unlock trade pricing structures. We validate professional registration details within 24 hours.
When will my order ship?
+
Orders placed before 12:00, Monday to Friday, ship the same day via our free tracked Australia delivery network.
What is your returns policy?
+
We offer a 14-day return window for unopened, sealed products. Please contact our support team to register a return and receive return tracking details.
Is there downtime after RF gel treatments?
+
No. Our transdermal active treatments are engineered to deliver clinical results without any downtime, enabling clients to resume normal activity immediately.
Where are the products made?
+
All Pure Contour formulations are manufactured in our audited, ISO-aligned facilities in the Australia, adhering to strict professional-grade safety and quality standards.